Dropbox Community Support Follow Up - Part 1įinally, I received a response from the Dropbox support team on June 10th, and it asked me to acknowledge that it was me who requested help. Thankfully, a “drop boxer” responded and a new ticket was generated. There were no more replies to this ticket, everĭismayed, but not really surprised, I posted a message sharing this experience to the Dropbox forum thread on 6th of June.
My ticket fell through the couch cushions at Dropbox home offices. Seeing that people are getting responses by “Dropboxers” (what does this title mean? are they even employees?.) I’ve decided to create a ticket as well and wait for a response. Seems like I wasn’t the first person to be caught off-guard by password expiry. First contactįirst thing I did was to check if there are any other people also affected by this, which landed me on this Dropbox Forum thread.
Dropbox dutifully reset everyone’s passwords, meaning that I could no longer log into my account, and since it was such a long time ago, I didn’t have any other devices logged in.Īnd so began the worst customer support hell that I’ve ever experienced. Tens of millions of email addresses and hashed passwords were leaked. And when trying to sign into my Dropbox account, I’d be met with a message that I’ve never seen before:īack in 2016, a password leak occurred at Dropbox.
Re-registering was not an option as Microsoft stopped allowing registrations on that domain many years ago. I realized that I’ve deleted my Microsoft account a while ago, meaning that the email address that I used to sign up for Dropbox with, was also gone. I wanted to experience my early creations again, but all of the public links to my worlds were gone, and I couldn’t sign into my Dropbox account anymore. It worked well! But then, 8 years later, disaster struck. Once upon a time, back in yee olde 2012, I signed up for a Dropbox account to share a few Survivalcraft worlds with the community.
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